Shipping & Returns – Everest Forge

Shipping & Returns — Hand-Forged Blades Delivered Worldwide from Nepal

At Everest Forge, every blade is hand-forged in Kathmandu, Nepal — then shipped worldwide via DHL Express or FedEx International with full tracking from our forge to your door. Whether you've ordered a sword, kukri, machete, dagger, or spear, your blade is individually inspected, securely packaged, and dispatched with a tracking number sent directly to your email.

This page covers our shipping process, delivery times, customs handling, returns, refunds, and exchanges. For our full warranty and replacement coverage, visit our Warranty, Returns & Replacement Policy. To see how every blade is forged before it ships, visit The Making.

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How We Ship Your Blade

Once your order is placed, your blade enters our forge production queue. Each piece is hand-forged, heat-treated, finished, sharpened, and individually inspected before it is packed for international shipment. Nothing is mass-produced and nothing leaves the forge without passing our inspection — you can see the full forging process on The Making page and our blacksmith team on the Meet the Maker page.

Once your blade is ready, it is packaged in protective wrapping inside a rigid shipping box, secured against movement, and dispatched via either DHL Express or FedEx International Priority — whichever provides the fastest, safest route to your country. You receive a tracking number by email the same day your package leaves Kathmandu.

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Shipping Times — What to Expect

Total typical timeline: 8–15 business days from order to delivery. Custom and personalized orders may take longer — we confirm exact lead time at the time of order.

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Where We Ship

Everest Forge ships to most countries worldwide via DHL Express and FedEx International. Our most active markets include the United States, Canada, the United Kingdom, Germany, Switzerland, Australia, Italy, Spain, Ireland, Poland, Japan, and across the European Union. If you are unsure whether we ship to your country, contact us before ordering — we will confirm courier coverage and any country-specific requirements.

For countries with strict blade import regulations (Australia, parts of the European Union, the United Kingdom for certain blade categories), we recommend reviewing your country's blade import laws before ordering. We are not responsible for items seized at customs due to local import restrictions.

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Shipping Costs

Shipping costs are calculated at checkout based on your delivery country, package weight, and dimensions. The exact shipping cost is shown before you complete payment — no surprise fees. DHL Express and FedEx International rates are passed through at cost. We do not mark up shipping.

For multiple-blade orders, larger swords, or oversized packages, shipping is consolidated where possible to reduce your total cost.

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Customs, Import Duties & Taxes

International orders may be subject to customs duties, VAT, GST, or import taxes charged by your country's customs authority on arrival. These charges are not included in your order total or shipping cost — they are paid directly by you to your local customs or courier when the package clears customs in your country.

The amount charged depends on your country's import rules and the declared value of your blade. We declare the actual purchase value on every shipment as required by international shipping law. Please check your local customs rules before ordering if you are unsure of the typical rates in your country. Everest Forge is not liable for delays caused by customs processing or for charges imposed by your country's customs authority.

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Tracking Your Order

You will receive a tracking number by email as soon as your package is dispatched from our forge. Use the tracking number on the DHL Express website (dhl.com) or FedEx website (fedex.com) to follow your package in real time from Kathmandu to your door.

If you have not received a tracking number within 7 business days of placing your order, or if you have any concern about your shipment, contact our team. We respond within a few hours during Nepal business hours (GMT+5:45).

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Returns & Refunds

Every blade we forge is inspected before shipment and packed to arrive in perfect condition. If for any reason you are not completely satisfied with your blade, we will work with you to resolve it. Returns are accepted within 30 days of delivery on unused items in original condition.

For full warranty coverage, defective-blade replacement procedure, custom-order policy, and detailed return instructions, please see our dedicated Warranty, Returns & Replacement Policy page — this covers everything in detail.

Quick summary:

• Standard returns — accepted within 30 days of delivery on unused, original-condition items
• Damaged or defective items — report within 7 days of delivery for free replacement
• Custom or engraved blades — non-returnable, as they are forged to your exact specification
• Return shipping — paid by buyer unless the return is due to our error
• Refund timing — processed to original payment method within 5–10 days of receipt and inspection

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How to Return a Blade

The return process is simple and resolved quickly. Most cases are handled within 48 hours of your initial contact.

1. Email [email protected] with your order number and reason for return
2. If the blade is damaged or defective, include clear photos of the issue
3. Wait for confirmation and the return shipping address from our team
4. Pack the blade securely in original packaging and ship to the address provided
5. Once received and inspected, your refund or exchange is processed to the original payment method

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Damaged or Incorrect Items

While our packaging is designed to protect every blade through international shipping, in rare cases damage can occur in transit. If your blade arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery. Email [email protected] with your order number and clear photos of the item and packaging. We resolve every case promptly with a free replacement, refund, or repair — whichever you prefer.

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Secure Checkout & Payment Protection

Every order placed at everestforge.com is processed through encrypted, PCI-compliant payment gateways with 256-bit SSL security. Your payment information is never stored on our servers. We accept all major credit cards, PayPal, and selected international payment methods. For full details on our checkout security, payment protection, and privacy practices, see our Secure Shopping page.

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Have a Question Before Ordering?

If you have any question about shipping to your specific country, customs handling, courier options, or how your blade is forged and packed, our team is available to help. Email us, send a message through our contact form, or message us on WhatsApp — we respond within a few hours during Nepal business hours (GMT+5:45).

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Frequently Asked Questions

How long does shipping take from Nepal?
Total time is typically 8–15 business days — 3–5 business days for forging and processing in our Kathmandu workshop, plus 5–10 business days for DHL Express or FedEx International delivery to your door. Custom and personalized orders may take longer — exact lead time is confirmed at the time of order.

Which couriers does Everest Forge use?
We ship worldwide via DHL Express and FedEx International Priority. Both offer full tracking, signature on delivery, and worldwide coverage. We choose the courier that provides the fastest, safest route to your country.

Will I receive a tracking number?
Yes. A tracking number is emailed to you the same day your package leaves the forge. Track your shipment in real time on the DHL or FedEx website using the number provided.

How much does shipping cost?
Shipping is calculated at checkout based on your country, package weight, and dimensions. DHL and FedEx rates are passed through at cost — we do not mark up shipping. The exact cost is shown before you complete payment.

Do you ship to my country?
Everest Forge ships to most countries worldwide. If you are unsure whether we ship to your country — or if your country has specific blade import restrictions — contact us before ordering. We will confirm courier coverage and any country-specific requirements.

Will I have to pay customs duties?
International orders may be subject to customs duties, VAT, GST, or import taxes charged by your country's customs authority on arrival. These are paid directly by you on delivery and are not included in your order total. The amount depends on your country's import rules. Please check your local customs rules before ordering.

What if my package is delayed at customs?
Customs clearance times vary by country. We declare the actual purchase value on every shipment as required by international shipping law. If your package is held in customs, contact your local customs office or courier with your tracking number. Everest Forge is not liable for delays caused by customs processing.

What if my blade arrives damaged?
Email [email protected] within 7 days of delivery with your order number and clear photos of the item and packaging. We arrange a free replacement, refund, or repair — whichever you prefer.

Can I return a blade I'm not happy with?
Yes. We accept returns within 30 days of delivery on unused items in original condition. Email us to start the return. Return shipping is paid by the buyer unless the return is due to our error. Full details on our Warranty & Returns Policy page.

Can I return a custom or personalized blade?
Custom and engraved blades are non-returnable as they are forged specifically to your design and specifications. We work closely with you during the design stage to ensure every detail is correct before forging begins.

How long do refunds take?
Once we receive and inspect your returned blade, refunds are processed to the original payment method within 5–10 business days. Bank processing times may vary depending on your card issuer.

Is the checkout secure?
Yes. Every order is processed through encrypted, PCI-compliant payment gateways with 256-bit SSL security. Your payment information is never stored on our servers. See our Secure Shopping page for full details.