Shipping & Returns – Everest Forge
At Everest Forge, every product is hand-forged with care and precision, and we’re committed to ensuring a smooth and secure delivery experience for all our customers worldwide.
Shipping Information
Worldwide Shipping:
We proudly ship our products internationally using trusted courier services such as DHL Express, ensuring fast and reliable delivery right to your doorstep.
Shipping Time:
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Processing Time: Each order is prepared and packed with care. Please allow 3–5 business days for processing before shipment.
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Delivery Time: Typically 5–10 business days worldwide, depending on your location and customs clearance.
Tracking:
Once your order is shipped, a tracking number will be provided via email so you can monitor your package in real time.
Shipping Fees:
Shipping costs are calculated at checkout based on your delivery address and package weight.
Customs & Import Duties
Customers are responsible for any customs duties, VAT, taxes, or import fees imposed by their country’s regulations. Please check your local import laws before placing an order. We are not liable for delays or fees due to customs processes.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
Return Eligibility:
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You may return most unused items within 30 days of delivery.
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Items must be in original condition—unused, undamaged, and in original packaging.
Non-Returnable Items:
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Custom or personalized forged items.
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Products damaged due to misuse or negligence.
Return Process:
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Contact us at support@everestforge.com with your order number and reason for return.
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Once approved, ship the item back to the address we provide.
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After inspection, we’ll issue a refund or exchange as requested.
Refunds:
Refunds will be processed to the original payment method. Shipping costs are non-refundable unless the return is due to an error on our part.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 7 days of receiving your order. Include photos of the item and packaging. We will prioritize correcting the issue promptly—whether by replacement, refund, or repair.